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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World: Reichheld, Fred, Markey, Rob: 9781422173350: Amazon.com: Books
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42: Loyalty Leadership using NPS and Customer Lifetime Value - with Rob Markey, Bain & Company - Let's Talk Loyalty | Lyssna här | Poddtoppen.se
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Customer Strategy, Customer Loyalty and Retention - with Bain & Company's Partner Rob Markey - YouTube
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Bain & Company on Twitter: "#NPSPodcast: Rob Markey discusses how he became a Net Promoter convert with Fred Reichheld, inventor of the NPS https://t.co/mDs29KdnDI https://t.co/ZsooD11eMt" / Twitter
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147 Rob Markey: Partner in Bain & Company and Creator of the Net Promoter System | The Kara Goldin Show | Podcasts on Audible | Audible.com
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198: Net Promoter: The Go-To Metric for Customer-Centric CFOs, Rob Markey, Partner, Bain & Company - CFO THOUGHT LEADER, CFO, Finance, Leadership, CPA
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